Privacy Policy
Introduction
Welcome to South Pasadena Lock (“we,” “our,” or “us”). We are committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our locksmith services in South Pasadena, California.
Information We Collect
Personal Information
- Name, address, phone number, and email address
- Service location details
- Payment information
- Government-issued identification (when required for security purposes)
- Security system information and key codes (when applicable)
- Video footage or photographs of work performed (with consent)
Service-Related Information
- Service history
- Types of locks and security systems installed
- Maintenance records
- Emergency service requests
How We Use Your Information
- To provide and maintain our locksmith services
- To process payments
- To verify identity for security purposes
- To communicate about services and appointments
- To maintain service records
- To improve our services
- To comply with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in our operations
- Law enforcement when required by law
- Insurance providers when processing claims
- Emergency services in case of security incidents
Data Security
We implement appropriate security measures to protect your information, including:
- Physical security measures
- Electronic security systems
- Employee training and confidentiality agreements
- Secure data storage and transmission
Your Rights
You have the right to:
- Access your personal information
- Request corrections to your data
- Request deletion of your data
- Opt-out of marketing communications
- File a complaint with relevant authorities
California Privacy Rights
As a California resident, you have additional rights under the California Consumer Privacy Act (CCPA).
Contact Information
South Pasadena Lock
1400 Fremont Ave, South Pasadena, CA
91030
Phone: (626) 788-2363
Email: [email protected]